The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Nigeria’s leading carrier, Air Peace, following a surge in complaints from passengers over cancelled flights and delayed or unpaid refunds.
In an official notice dated June 13, the Commission ordered the airline to appear before it on June 23 at its headquarters in Abuja. According to the FCCPC, Air Peace is allegedly in breach of consumer protection regulations, particularly those mandating prompt refunds for services not rendered.
The Commission has also requested comprehensive records from the airline, including details of all cancelled flights, refunds processed, and steps taken to alleviate passenger inconvenience.
This action by the FCCPC comes amid mounting public frustration and recent controversy involving former Edo State governor and serving senator, Adams Oshiomhole, who accused Air Peace staff of extortion following a disrupted flight. The incident, widely circulated on social media, further intensified scrutiny on the airline’s operations.
FCCPC said its intervention aims to uphold passengers' rights and ensure accountability within the aviation sector.