By Mohammed Bello Doka
In a bold move to clear the air on long-standing accusations, MTN Ghana’s Chief Executive Officer, Stephen Blewett, has categorically denied allegations that the telecom giant manipulates customer data usage for profit. Addressing the growing concerns among subscribers in Nigeria and beyond, Blewett assured users that MTN has no reason to engage in such unethical practices.
The controversy surrounding unexplained data depletion has fueled widespread frustration, with Nigerian subscribers flooding regulatory agencies with complaints. Many have accused telecom operators, including MTN, of covertly draining their data. However, Blewett insists that these claims stem from misconceptions, which have persisted across various markets.
According to him, the increase in data consumption is largely driven by network upgrades and high-definition streaming, which require significantly more bandwidth. “There’s absolutely no financial incentive for us to steal customers’ data,” he emphasized, adding that MTN’s billing systems undergo rigorous internal oversight and independent audits to ensure transparency.
Blewett reassured customers that MTN remains fully committed to fair business practices, regulatory compliance, and customer satisfaction. “We value our users and are dedicated to providing them with reliable and cost-effective services,” he stated.
As data usage continues to soar in the digital age, telecom operators find themselves under increasing scrutiny. While MTN has made its stance clear, the debate over data depletion is unlikely to end soon, leaving many subscribers demanding further accountability.