In response to misleading reports circulating in the media, FirstBank has clarified that there is no ongoing system upgrade affecting its banking operations. The bank addressed concerns following a misinterpreted message regarding a transition to a new Cloud-based Supplier Platform.
According to the bank, the message in question was intended solely for its vendors, informing them about the migration from the existing I-Supplier Platform to an enhanced Cloud-based Supplier Platform. This upgrade aims to provide additional benefits and capabilities for vendors, ensuring a seamless supplier management experience.
FirstBank reassured customers that all banking systems and customer applications remain fully operational, with no disruptions to banking services, transactions, or service channels. The bank affirmed its commitment to continuous service delivery, ensuring that customers enjoy uninterrupted access to banking services.
The management of FirstBank emphasized its dedication to providing seamless banking experiences and urged customers to disregard any misleading information regarding its operations.
Full Statement:
"We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only, and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
Please be informed that no system upgrade is currently underway, and all our customer applications
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